Carlostrations
All Content is © Copyright of Carlos Cruz 2018-2024.

Terms and Conditions

Commissions: Closed

1. Terms

  • - Prices are subject to change based on demand.
  •  
  • - I have the right to reject any order for any reason.


- Terms & Conditions are agreed upon when commission is accepted by myself (the artist) and payment has been provided by the customer/commissioner.

2. Payment

  • - Currency accepted is either USD paid through PayPal by invoice sent to the email address you provide. 
  •  
  • - Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
  •  
  • - Don’t send me any payment before I have agreed to give you a slot and requested you to send me the payment.

3. Process

  • - The time it takes to finish your commission varies depending on factors such as health, the complexity of the commissioned piece, other work, and life responsibilities. I will remain in communication with you through these steps of the process: sketch, line art, coloring, final render.
  •  
  • - Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. Carlostrations commissions are digital products.

4. Revisions

  • - You get 3 rounds of changes on the commissioned piece included in the price.
  •  
  • - A fee will be added if you want something changed on the final drawing – unless a misunderstanding from my side has been made.
  •  
  • - If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
  •  
  • - If your reference is unclear to start with changes will come at an extra charge.

5. Copyright & Usage

  • I, Carlos Cruz (the artist):
  •  
  • - I reserve the right to cancel and refund the order at any time for any reason.
  •  
  • - I retain all copyrights over the commissioned artwork.
  •  
  • - I will NOT claim the intellectual property (IP) of the commissioned artwork.
  •  
  • - I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
  •  
  • - I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
  •  
  • You (the customer/commissioner):
  •  
  • - You may upload the commissioned artwork on any website and social channels.
  •  
  • - You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints to sell, etc.)
  •  
  • - You may NOT alter the commissioned artwork without my (the artist's) consent.
  •  
  • - You retain the rights to the intellectual property (IP).
  •  
  • - You may NOT use the commissioned artwork for commercial purposes.
  •  
  • The following is considered copyright infringement:​
  •  
  • Reproducing/using the copyrighted artwork commercially – means making money off it in any way not excluded from these terms.
  •  
  • - Claiming the artwork as your own
  •  
  • - Altering the artwork without my consent
  •  
  • In some cases, the commercial rights to the image may be negotiated and purchased. If you would like to print, you may do so for non-commercial purposes. If you would like to have commercial rights, please contact me directly. In other words, don't sell my art for direct profit.


6. Cancellation & Refund Policy

  • - The buyer is not allowed a refund once I started working on the commission.
  •  
  • - If for any reason I am unable to start your commission you will receive a full refund.
  •  
  • - If you cancel your order before I started it, you can get a full refund.
  •  
  • - If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.
  •  
  • - If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.